Case Studies

Enabling a seamless migration to ISO 20022 for anti-money laundering (AML) and sanctions screening

With SWIFT beginning its migration to ISO 20022, our client needed a solution to implement the new messaging standards in line with strict industry timelines. This case study describes how Icon, with…

Transforming a global Tier 1 bank’s payments architecture capability to improve the customer experience

For this bank Icon delivered a target Payments Reference Architecture that met the client’s strategic objectives in terms of resilience, performance, simplification and agility. Icon’s consultants worked within a closely integrated team,…

Leading the design and delivery of a foreign exchange payments solution for a Tier 1 UK bank

This case study is about Icon helping a Tier 1 UK bank onboard a Payment Service Provider to expand the number of currencies available for customers to make international payments. We provided…

Automating account closures to enhance customer experience and improve operational efficiency

Icon’s expertise was needed when a Tier 1 global bank wanted to introduce an automated self-service customer journey for account closures. We did not only bring our strong architecture capabilities and banking…

Helping a Tier 1 UK bank enhance and scale its payments and customer data platforms

This case study is about Icon providing a Tier 1 UK bank with expert solution and data architecture capabilities to augment the bank’s own teams across three areas: 1 Payments – Creating…

Defining the strategic roadmap for a major African bank’s payments transformation journey

This case study is about a South Africa-headquartered pan-Africa bank that engaged Icon to determine the bank’s overall capability to deliver their target architecture and make prioritised recommendations for transforming the bank’s…